Frequently Asked Questions

  • I’ll tell you all about it! Head to the Meet Brittany page to learn more. And don’t just take it from me! Hear what my clients say about my process in their own words here.

  • I offer support calls only to existing clients who’ve already gone through my plans and courses. There is a very important reason for that - it’s nearly impossible to solve sleep issues that quickly. I expect everyone to leave me happy and successful, which takes more than 30 minutes! I'm also a big believer that lots of little things impact each other - so when naps are off, it could be something that seems totally unrelated that is causing some of the issues. Everyone who works with me deserves the whole big picture to see success - and they do!

  • While I do have several wonderful women who support my business in countless ways, the only person you will ever receive sleep advice from is me. Whether you are a Course or Concierge client, 100% of the support comes from me directly.

  • Never, in any way shape or form. 100% of my website copy, course copy, concierge plans, emails, and phone conversations are completely authentic to me and come directly from my brain. I take my role as a trusted expert extremely seriously, and will never cut corners in support of my clients and prospective clients.

  • Yes. I have extensive experience working virtually and in person supporting the children of public figures, including professional athletes, actors, and musical artists. I take privacy very seriously, and you can expect discretion and professionalism. For all clients, your personal information is completely confidential, and covered in our working contract, and a non-disclosure agreement, upon request.

  • Great sleep foundations can be built from day one! In terms of formal sleep guidance plans, where you can expect to have your baby sleeping through the night, I begin offering this service at 10 weeks. You can learn more about that process.

    For expectant parents and newborns up to 9 weeks, I offer unique packages to help establish a great sleep foundation, which you can learn more about here.

  • These are not terms I use. If you have arrived here, and are looking for ways to improve your child’s sleep, I can already say with confidence that you, like me, love your child with every fiber of your being. Sending parents the message that certain methods of sleep guidance are more “gentle” than others is something I find very anxiety-provoking for already anxious Moms and Dads! It’s also very misleading. More gradual approaches typically involve much MORE crying over a long period of time than faster methods. Every plan I make is made with a foundation of love and attachment and with a deep understanding of your particular family’s needs. You can learn more about my approach to sleep here.

  • Feeding challenges generally do not prevent babies from becoming great sleepers, and a large percentage of my baby clients come to me with one feeding challenge or another, be it reflux, feeding or bottle aversion, and other gastrointestinal issues. Typically, when sleep improves, feeding improves alongside it. If you have concerns about your child’s medical conditions, please be sure to speak with your pediatrician before beginning this process.

  • As I love to say – if they’re smart enough to test your boundaries, they’re smart enough to adapt to a new structure! Many, if not most, of my toddler and big kid clients are smart, strong-willed, and precocious. Part of my process is focused on understanding their temperaments and what makes them tick, so we can craft the perfect plan for them.

  • Yes. As long as you are willing to trust me and commit to the process, that won’t be a problem. I get it! Listening to your child cry is really hard, I’ve been there. That being said, there is no such thing as sleep guidance without crying - no one can and should ethically claim they will prevent a child from crying. Babies cry for many reasons. It’s their only means of communication, and their only way to protest change. Some tears are inevitable, but also manageable! 

    I suggest any parent who feels extremely worried about crying to opt for a Concierge Plan, where I can be alongside you during the process. However, if you feel as though you cannot tolerate any reasonable amount of crying, my courses and plans will not be a good fit, as I will not (and ethically could not) promise how much a baby will or will not cry.

  • Absolutely! My process touches and make improvements to every aspect of your child’s life – their night sleep, their daytime sleep, their feeding, their behavior, and so much more!

  • Siblings are a huge part of my business! You can learn more about my siblings services here.

  • Dare I say the gift of sleep is best gift you can give! All of my courses offer an option to gift at checkout. For gifting in home support or concierge services, please email info@brittanysheehan.com. For all gifting, custom e-gift certificates can be crafted at no charge for your recipient.

Have a more specific question?

Keep reading below

Sleep Courses FAQ

    • You are currently expecting (this is when I recommend you purchase!)

    • Your newborn is between 0-9 weeks old. (Once your baby is 10+ weeks, head to The Baby Sleep & Schedule Course

    • Your newborn is full term or premature.

    • You have newborn twins or multiples.

    • You have a night nurse or are handling nights yourself.

    • Your newborn sleeps in your room or in their own room.

    • Your newborn struggles in just one area, such as short naps, dream feeds, or early wakes.

    • You are a first time parent or have several other kids.

    • You feel completely in the dark on newborn sleep & eating, or are an old pro.

    • Your newborn was born early, or full term.

    • Your newborn has (or you suspect they have) colic, reflux, oromotor challenges, or milk protein allergies.

    • You are nursing, bottle feeding, or a combination of the two.

    • You are currently bed-sharing but are committed to ending the practice once we start.

    • Your newborn sleeps ok, but you just want a roadmap for what to do in the future (what schedule you should be on, when to do things like drop the swaddle, how to start getting longer stretches of night sleep, etc).

    • Your baby is least 10 weeks and at most 18 months old, and still on two naps. Once your baby is on one nap, head to The Toddler & Big Kid Sleep Roadmap

    • Your baby weighs at least 11 lbs, is healthy, and is growing.

    • You have twins or multiples.

    • You have more than one child between ages 10 weeks-18 months who needs help with sleep.

    • Your baby attends daycare, has a nanny, or is home with parents.

    • Your baby struggles in just one area, such as short naps, dream feeds, or early wakes.

    • Your baby was born early, or full term.

    • Your baby has colic, reflux, oromotor challenges, or milk protein allergies.

    • You are nursing, bottle feeding, or a combination of the two.

    • You are currently bed-sharing but are committed to ending the practice once we start.

    • Your baby is or is not yet night weaned.

    • You live in an apartment or small space and don’t have a permanent place to put your baby outside your room post-sleep training.

    • You have travel coming up in the next few weeks.

    • Your baby sleeps ok, but you just want a roadmap for what to do in the future (what schedule you should be on, when to drop naps, how to set up a good bedtime routine, etc).

  • This plan includes night weaning. Please make sure you are on board with dropping night feeds, as it will be critical to your success in the plan. This is why it’s important your baby is at least 10 weeks, 11 lbs, healthy, and growing. The weaning plan is gradual and takes great care to make sure your baby is getting the calories they need during the day. As a result, you should not expect your milk supply to be negatively impacted, if you are exclusively nursing.

    • Your child is between 2-7 years old. If your child is at least 18 months old and already on one nap, they are also a good fit for this course.

    • You have twins or triplets.

    • You have more than one child between ages 2-7 who has sleep issues.

    • Your child is still in a crib or has moved to a bed.

    • Your child is (or is not) potty trained.

    • Your child attends daycare,preschool, or stays at home.

    • Your child struggles in just one area, such as nap strikes, bedtime battles, or early wakes.

    • Your child is very strong willed.

    • Your child has expressed fear or anxiety around sleep.

    • You are currently bed-sharing but are committed to ending the practice.

    • You live in an apartment or small space.

    • You have travel coming up in the next few weeks.

    • Your child sleeps ok, but you just want a roadmap for what to do in the future (when to drop the nap, when to move to a big kid bed, how to set up a good bedtime routine, etc).

  • For the 14 days that you are working through this plan, I ask that your child sleeps in a different room than anyone else. It is exponentially better to be in a separate place for this amount of time. After that, if you choose to go back to room sharing, that is absolutely fine. I do ask that you refrain from bed-sharing, in accordance with AAP guidelines, and as this is not conducive with independent sleep, the very skill we will be teaching your child!

  • Absolutely not. There is ZERO evidence-based research that sleep training, regardless of methodology, causes any long or short term harm to children. In fact, it’s quite the opposite. Research shows that children who have learned the critical skill of independent sleep are healthier than those who do not, and there is absolutely no impact on their secure attachment with caregivers.

  • Inside your course library, you will find two options - a link to any calls you have already purchased (either as a part of a course package, or a la carte) as well as a link to purchase support calls. If you have any trouble finding them, please email us at info@brittanysheehan.com

  • Absolutely, and we’d love to have you join! You can learn more about The B Hive, my client membership program, here.

  • All courses have lifetime access. If you purchased a course prior to 2024, and do not see access reflected in your course library, please email info@brittanysheehan.com so we can reinstate it for you.

    Sharing course materials or log in information outside of your child’s immediate caregivers is stealing. So is purchasing any course or obtaining materials under false pretenses, as a sleep professional. If this is identified by my team, access to all services will be immediately revoked without refund. 

  • If followed fully and correctly, you should see significant improvement in your child’s sleep within the 14 days of the Baby & Toddler plans. If you do not, the plan is likely not being followed correctly or there is an underlying medical condition that is not being addressed. We do offer a 30 day money back guarantee for eligible clients who have taken either the Baby Course or The Toddler Course. The Newborn Course is not eligible for refund, given the nature of its purpose, which is foundational. Eligibility requirements can be found in our terms and conditions on the purchase page.

Sleep Concierge FAQ

    • Your baby is at least 10 weeks old.

    • Your baby weighs at least 11 lbs, is healthy, and is growing.

    • You have twins or multiples.

    • Your baby attends daycare, has a nanny, or is home with parents.

    • Your baby struggles in just one area, such as short naps, dream feeds, or early wakes.

    • Your baby was born early, or full term.

    • Your baby has colic, reflux, oromotor challenges, or milk protein allergies.

    • You are nursing, bottle feeding, or a combination of the two.

    • You are currently bed-sharing but are committed to ending the practice once we start.

    • Your baby is or is not yet night weaned.

    • You live in an apartment or small space and don’t have a permanent place to put your baby outside your room post-sleep training.

    • You have travel coming up in the next few weeks.

    • Your baby sleeps ok, but you just want a roadmap for what to do in the future (what schedule you should be on, when to drop naps, how to set up a good bedtime routine, etc).

  • The waitlist varies dramatically week to week. Spots are often available right away, and other times there is a wait between 1-4 weeks. New client welcome emails typically go out on Monday mornings, so absent a wait, you can expect to receive that information from me the Monday after you purchase, regardless of the day of week. Within 24 hours of purchase, you will receive an email confirming the date you will receive that welcome email. If you want to check the current waitlist time, please email info@brittanysheehan.com

  • Exactly how long from purchase time to having a plan in hand varies depending on the waitlist at that time, how quickly you turn around your paperwork & schedule your calls, and how full my calendar is that week. At a high level, most clients have a plan in hand less than 2 weeks after purchase, if they are prompt!  If you want to check the current waitlist time, or to request rush service, which are available on a case by case basis for an added fee, please email info@brittanysheehan.com

  • Yes, and this is common practice with returning clients who have just given birth! Plans can be purchased for future weeks or months at any time. Please email info@brittanysheehan.com to confirm availability on your desired date. Spaces are not reserved until after a plan is purchased and availability is confirmed.

  • Rush service is available on a case by case basis, for an added fee. To request, please email info@brittanysheehan.com

  • All concierge clients receive email support on weekends and holidays during their 14 day plans. Occasionally, I will have a blackout day for travel or major events, which will be communicated to clients. I do not, however, take calls or offer in home services on Saturdays, Sundays, or bank holidays.

  • While there is not an option to upgrade to the next tier of service after purchase, there are many ways to continue working together. Clients actively in plan can purchase an additional week of email support, book additional paid calls, and opt into my B Hive client membership program. 

  • I spend a significant amount of time getting to know each child and family, and creating a plan that I trust will offer significant improvements in their child’s sleep. I also expect my clients to be completely upfront about any medical issues, concerns, or unique circumstances. At the end of the day, however, this is a partnership. Once I give you the tools, it’s up to you to do the hard work (with me alongside encouraging you!) My clients believe in the process, and believe in me. Thus, I have a nearly 100% success rate. Given the highly personal nature of my business, I do not offer refunds of any kind for concierge services once purchased.

Potty Training FAQ

  • I  offer support calls only to existing clients who’ve already gone through my potty courses. There is a very important reason for that - it’s nearly impossible to solve potty issues that quickly. I expect everyone to leave me happy and successful, which takes more than 30 minutes! I'm also a big believer that lots of little things impact each other - it could be something that seems totally unrelated that is causing some of the issues. Everyone who works with me deserves the whole big picture to see success - and they do!

    • You haven’t started potty training at all and are just curious how it works.

    • Your child has just started potty training.

    • Your child is already potty trained but you’ve hit some bumps in the road (see next Q for more context!)

    • Your child stays at home, attends daycare, or attends preschool.

    • Your child has historically struggled with constipation or fear of the potty.

    • Your child is still in a crib, or in a bed.

    • Your child has some minor gross motor or speech delays.

  • Yes. However, the best candidate for my stand alone course is a family who has not yet begun potty training, or is very early in the process. If you have already been potty training for a week or more and are struggling, I suggest booking The Potty Course + Phone Support or The Potty Course + Platinum Support, so we can discuss your child’s unique situation live. 

  • Potty Training Services are available in home on a case by case basis. Please email info@brittanysheehan.com for more information.

In Home Sleep Concierge FAQ

  • I sure do! For clients living in Los Angeles, I offer In Home Support both for Baby & Toddler Concierge Clients & Newborn Families. You can learn more about Baby & Toddler In Home Services here and Newborn In Home Services here

  • For families living outside of Los Angeles, additional fees apply, and are offered on a case by case basis. For more information, please complete the inquiry forms on the pages that apply to your situation.
    (Baby & Toddler In Home, or Newborn In Home).

Press, Partnership & Professional FAQ

  • For any of the following requests, please email info@brittanysheehan.com and learn more about how I work with partners here (link to press & partners)

    • Pediatric & Education Partnerships 

    • Brand Partnerships

    • Press

    • Affiliate Program 

    • Podcast Guest Appearances

  • All the time, and I absolutely love it. Please email info@brittanysheehan.com to inquire.

  • Yes, all the time! Please email info@brittanysheehan.com to discuss. I have experience speaking in all of the following groups, both in person and virtually:

    • Pediatric Practices - Parent Classes

    • Pediatric Practices - Doctors & Nurses

    • Corporate Offsites

    • Mommy & Me Classes

    • Daycares & Preschools - Parents

    • Daycare & Preschool - Teachers & Administrators

    • Personal Friend Groups 

  • I LOVE partnering with and supporting likeminded professionals in the pediatric space. For any of the following professionals, please email info@brittanysheehan.com to request in-office materials for your patients, speaking engagement requests, podcast guest appearances, and other ways to partner!

    • Pediatricians

    • Pediatric Dentists

    • Lactation Consultants

    • Perinatal & Postpartum Therapists

    • OBGYN & Pelvic Floor Therapists

    • SLP, OT, PT and Feeding Specialists

  • My clients should expect the same top tier level of service from me regardless of their public status, and to help ensure that, I ask that all my clients pay the same listed price. If you ever see a high profile client has worked with me, know that they paid the same price as you, and you are treated with the same level of care. To maintain that authenticity, I do not offer services in exchange for social posts or any other type of promotion. Nor do I pay for clients to speak about my business. I’m organic only, just like my produce!

  • Absolutely. I have 5+ years of experience mentoring and supporting new consultants, both at the group and individual level. Please email info@brittanysheehan.com to discuss how I can help you feel confident and empowered to support parents in what I humbly believe is the best job ever!

Technical Support

If you are having trouble logging into your account, accessing coursework, booking a call, or any other technical issues, please reach out to the sleep dream team!

info@brittanysheehan.com

Prefer To Chat Through Your Questions In Realtime?

Book a Sleep Meet & Greet Call to learn more about how I work, and make sure it’s the right fit for your family.

Sleep Meet & Greet